Refund Policy

Last updated : 2026-05-30

1. General Principles

This refund policy applies to all bookings made via the KantoBiz platform. Refund conditions depend on the policy chosen by the artist when publishing their service.

2. Flexible Policy

The Flexible policy offers greater cancellation flexibility for the booker.

2.1. Refund Conditions

  • Cancellation more than 7 days before the event date: full refund of the service amount (excluding service fees)
  • Cancellation between 1 and 7 days before the event date: 50% refund of the service amount (excluding service fees)
  • Cancellation on the day of the event or no-show: no refund

2.2. Artist Deposit Release

Under the Flexible policy, the deposit is released to the artist 7 days before the event date.

3. Strict Policy

The Strict policy offers greater financial protection for the artist.

3.1. Refund Conditions

  • Cancellation more than 7 days before the event date: full refund of the service amount (excluding service fees)
  • Cancellation less than 7 days before the event date: no refund

3.2. Artist Deposit Release

Under the Strict policy, the deposit is released to the artist 14 days before the event date.

4. Service Fees

Service fees charged by KantoBiz are never refundable, regardless of the applicable policy and the reason for cancellation. These fees cover the operating costs of the platform (payment processing, customer support, technical infrastructure).

5. Refund Process

5.1. Procedure

Refunds are processed automatically via Stripe to the payment method used at the time of the original booking.

5.2. Timelines

Refund processing is initiated immediately after cancellation. The time for the refund to appear on your bank statement varies from 5 to 10 business days depending on your bank.

6. Special Cases

6.1. Cancellation by the Artist

If the artist cancels the service, the booker is fully refunded (service amount + service fees).

6.2. Force Majeure

In the event of duly justified force majeure (natural disaster, pandemic, administrative prohibition), KantoBiz will examine each situation on a case-by-case basis to propose a refund or rescheduling.

6.3. Dispute

In the event of a dispute regarding a service (non-compliance, artist no-show, etc.), the booker may contact KantoBiz support at contact@digiwide.io. Each case will be examined individually.